1.             Introduction

 

1.1.       This privacy policy (“Privacy Policy”) describes how Valuenexus Technologies Private Limited (“Company”, “We”, or “Us”) describes how We collect, use, and disclose information, including Personal Information (defined herein below), in connection with Your access to and use of our website - https://valuenexus.co (“Website”) and product offerings (collectively, the “Services”).

 

1.2.       For the purposes of this Privacy Policy: (i) “Personal Information” shall mean any information that can be linked to a specific individual, including without limitation, information such as name, address, telephone number, e-mail address and credit card details or other financial information which, either directly or indirectly, in combination with other information/ data available or likely to be available, is capable of identifying such person; and (ii) any person utilising our Services and Services (including merchants and employees) shall together hereinafter be referred to as “You”, “Your” or “Yourself”.

 

1.3.       “Third Party(ies)” means and included third-party vendors and/or third-party processors engaged by the Company during the course of its business and/or visitors to the Services.

 

1.4.       Please read this Privacy Policy carefully before You submit or share Your information with Us. By accessing, using or continuing Your use of the Services, You expressly signify that You have read, understood, and expressly consent to be bound by this Privacy Policy, in its entirety. You expressly consent to the collection, use, disclosure and transfer of Your information, and to the processing and maintenance of such information. If You disagree with any of the terms and conditions of this Privacy Policy, You may not access or immediately discontinue use of the Services.

 

2.             Scope of the Privacy Policy

 

2.1.       This Privacy Policy applies to everyone who visits and/or uses our Services, including its You and/or Third Parties. This Privacy Policy does not extend to any Websites or applications that may be accessed from the Services including, but not limited to any links we may provide to any other websites or applications.

 

2.2.       We follow this Privacy Policy in accordance with the applicable laws (to the extent applicable) including but not limited to the Digital Personal Data Protection Act, 2023 (“DPDPA”), and Information Technology (reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (“Rules”) (collectively, the “Privacy Laws”). For some products, applications, Services, or events, we may have additional privacy notices. These notices should be read together with this Privacy Policy.

 

2.3.       By using our Services, You agree to comply with all applicable laws and regulations governing Your use of our Services and in particular agree to adhere to Your duties under the Privacy Laws, which include:

 

(a)          Duty to Comply with Applicable Laws: You are obligated to comply with all provisions of applicable laws currently in force while exercising Your rights under the Privacy Laws, and this Privacy Policy.

 

(b)          Duty Not to Impersonate Another Person: You must ensure that You do not impersonate any other individual when providing Your personal data for a specified purpose through our Services. Misrepresentation of identity is strictly prohibited.

 

(c)          Duty Not to Suppress Material Information: You are required to provide complete and accurate personal data. You must not withhold or suppress any material information when supplying such data.

 

(d)          Duty Not to Register False or Frivolous Grievances: You are responsible for ensuring that You do not file any false or frivolous grievances or complaints with Us or the Data Protection Board of India. Any complaints or grievances must be based on genuine concerns.

 

(e)          Duty to Provide Verifiably Authentic Information: When exercising Your right to correction or erasure of Personal Information under the DPDPA, You must furnish only verifiably authentic information. This ensures that any modifications to Your personal data are accurate and truthful.

 

2.4.       You further agree to adhere to the terms and conditions set forth in our Terms of Use, which govern the permissible use of our Services. You may access our Terms of Use here - https://valuenexus.co/terms-and-condition/

 

2.5.       All undefined terms used in this Privacy Policy shall have the meaning assigned to them in the Terms of Use.

 

3.             Personal Information We Collect from You

 

3.1.       We may collect, use, store and transfer different kinds of Personal Information about You including the below mentioned, which we have grouped together as follows:

 

3.1.1.        Personal Information collected You

 

(a)           Name;

 

(b)          Email address;

 

(c)           Contact number;

 

(d)          Company name; and

 

(e)           Interests in Services.

 

3.2.       We also collect, use, and share aggregated insights, for analytics purposes. Aggregated insights are made up of information from many people, but it cannot be used to identify any one individual. For example, we might use aggregated insights to calculate the percentage of users who visit a certain part of our Services.

 

3.3.       Please note that any Personal Information or data collected, processed, or stored through Salesforce is governed by Salesforce's privacy policies and terms of service. We do not control, manage, or take responsibility for the data collection practices, security measures, or use of Personal Information by Salesforce. We encourage users to review Salesforce's privacy policy to understand how their data may be collected and used by that service

 

Privacy policy - https://www.salesforce.com/in/company/privacy/

 

Terms and condition - https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/

 

4.             How We Collect Your Personal Information

 

4.1.       We use different methods to collect Personal Information from and about You including through:

 

(a)          Direct interaction: Information provided to Us directly by You, such as Your identity, contact, and financial data, including information shared when signing up to Our email communication, filling in the contact Us form on Our  Website, registering for any of Our Services, attending Our events, and visiting Our offices.

 

(b)          Automated technologies or interactions: Technical data collected regarding Your device, browsing actions, and patterns using Cookies.

 

(c)          Third parties or publicly available sources: Personal Information received from service providers, advertisers, marketing, and sales platforms, or any other third party. A third party is any person, business, organisation, or body that is not part of the Company.

 

5.             Grounds For Collecting Your Personal Information

 

5.1.       We will only collect and use Your Personal Information when the applicable law allows Us to. We will most commonly collect Your Personal Information:

 

(a)          When You give Us consent to do so;

 

(b)          For a lawful purpose; or

 

(c)          For any other legitimate reason that is allowed by applicable law.

 

6.             Purposes For Which We Collect Your Personal Information

 

6.1.       To register You as a visitor when You browse our Website and voluntarily provide Your information via our contact us page located at https://valuenexus.co/contact/.

 

6.2.       To deliver the functionalities of the Services, for authentication, resolve technical difficulties, and provide You with the correct (prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content) and most up to date version of the Services;

 

6.3.       To remit incentives to You;

 

6.4.       To analyse the Website usage on Your device as part of an opt-in market research panel and data management platform (“DMP”) based monetization;

 

6.5.       To deliver relevant content and advertisements to You and measure or understand the effectiveness of the advertising we serve to You;

 

6.6.       To comply with applicable laws;

 

6.7.       To communicate with You in relation to our surveys, payments, events via different channels, for example, by phone or email;

 

6.8.       For research purposes in an anonymized manner, and/or at an aggregated level, in summary reports and analyses;

 

6.9.       For Third Party advertising purposes; and

 

6.10.          To ensure safety of the Services.

 

7.             Change In Purpose

 

7.1.       We will only use Your Personal Information for the purposes for which We collected it. If We need to use Your Personal Information for another purpose, We will tell You about it and explain why we are doing it. We may also ask for Your permission, depending on the applicable laws.

 

7.2.       Please note that we may process Your Personal Information without Your consent or knowledge where this is required or permitted by applicable laws.

 

8.             Data Sharing

 

8.1.       We may share Your Personal Information with the parties set out below in the following limited circumstances:

 

(a)          DMP for research, monetization or otherwise;

 

(b)          Google’s marketing platform for targeted advertisement;

 

(c)          Our clients as part of our business model;

 

(d)          Our Third Party service providers in the course of our business;

 

(e)          Professional advisers including lawyers, bankers, auditors and insurers to enable them to provide the professional services that they render to Us;

 

(f)           Government bodies, regulators and other authorities who require reporting of processing activities and in certain circumstances compliance with any legal obligations or to meet any law enforcement requirements; and/ or;

 

(g)          Third parties to whom We may choose to sell, transfer or merge parts of our business or our assets as part of that transaction, but only as the applicable laws may permit.

 

8.2.       In any case, we require all third parties to respect the security of Your Personal Information and to treat it in accordance with the applicable laws. We do not allow our Third Party service providers to use Your Personal Information for their own purposes and only permit them to process Your Personal Information for specified purposes and in accordance with our instructions. Further, we do not sell Your Personal Information or share it with any Third Parties for any purpose not mentioned in this Privacy Policy.

 

9.             Children’s Privacy

 

9.1.       Our Services are intended for use by individuals who are at least 18 (eighteen) years of age or older. We do not knowingly collect Personal Information from children, i.e., individuals under the age of 18 (eighteen) years. If You believe that We have inadvertently collected any Personal Information from a child, i.e., individual under the age of 18 (eighteen) years, please contact us immediately at [email protected], and we will take steps to promptly delete such information from our records.

 

10.         Cookies

 

10.1.         Cookies are small files that are stored on Your device and contain details of Your browsing activity on a website. By using our Services, You expressly consent to our use of cookies, pixels, and other tracking technologies (collectively, “Cookies”) to identify Your browser or device, understand Your preferences, and enhance Your experience. Our use of Cookies includes, but is not limited to, the following purposes:

 

(a)          Recognizing You When You Use Our Services: Cookies enable Us to remember You when You sign in to our Services, allowing Us to deliver personalized product recommendations, display tailored content, and provide other customized features and Services.

 

(b)          Tracking Your Preferences: We use Cookies to retain and honor Your preferences, such as whether You wish to receive interest-based advertisements or other personalized services. You may adjust these preferences through Your account settings.

 

(c)          Preventing Fraudulent Activity: Cookies help Us detect and prevent fraudulent activities that may compromise the security of our Services and Your data.

 

(d)          Enhancing Security: We use Cookies to enhance the security of Your interactions with our Services, protecting You from unauthorized access or other security risks.

 

(e)          Performance Reporting and Analytics: Cookies allow Us to measure and analyze the performance of our Services, providing insights to improve the functionality and user experience of our website.

 

10.2.         You have the ability to control and manage Cookies through Your browser settings, including turning them off, disabling them, or restricting access to them. Please note, however, that Cookies enable You to take advantage of many essential features of our website and Services. If You disable or reject our Cookies, some portions of our Services may not function properly, and You may not be able to access certain features.

 

10.3.         You also expressly consent that approved third parties, such as search engines, analytics providers, social media platforms, and advertising partners, may use Cookies when You interact with our Services. These third parties may use Cookies to deliver relevant content and ads, measure ad performance, and provide Services on behalf of Us. You are encouraged to review the privacy policies of these third parties to understand their data practices.

 

11.         Storage and Retention of Your Data

 

11.1.         All the Personal Information provided by You will be uploaded to secure servers in India that are controlled by Us. We may also use Third Party processors to store Personal Information collected from You.

 

11.2.         The Company treats all Personal Information it receives from You as confidential and does not use the Personal Information for any purpose other than in accordance with this Privacy Policy. We have security measures in place to protect Your Personal Information from unauthorized access, use, or disclosure.

 

11.3.         We regularly review our security measures to make sure they are keeping Your Personal Information safe. However, no security measures are perfect.

 

11.4.         We will only retain Your Personal Information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain Your Personal Information for a longer period in the event of a complaint or if We reasonably believe there is a prospect of litigation in respect to our relationship with You.

 

11.5.         Typically, We determine the appropriate retention period for Personal Information by considering the amount, nature and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of Your Personal Information, the purposes for which We process Your Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

 

11.6.         We may also anonymise Your Personal Information (so that it can no longer be associated with You) for research or statistical purposes, in which case We may use this information indefinitely without further notice to You.

 

12.         Data Transfers Outside India

 

12.1.         Some of our Third Party processors may be based outside India so their processing of Your Personal Information will involve a transfer of Personal Information outside India.

 

12.2.         When We transfer Personal Information from India, We will ensure such transfers follow relevant data protection laws, including the Privacy Laws, and any rules made under it.

 

12.3.         Please contact us at [email protected] if You want further information on the safeguards We implement when transferring Your Personal Information out of India.

 

13.         Your Legal Rights

 

13.1.         Under the Privacy Laws, You have the following rights:

 

(a)          Right to access information: You can ask Us for the following information:

 

(i)            A summary of the Personal Information We have about You.

(ii)          What We do with Your Personal Information.

(iii)        Who We share Your Personal Information with.

(iv)        What Personal Information We have shared with other organizations.

 

(b)          Right to correction, completion, and erasure: You have the right to ask Us to correct, complete, or erase Your Personal Information. This means that You can ask Us to:

 

(i)            Fix any mistakes in Your Personal Information.

(ii)          Add any missing information to Your Personal Information.

(iii)        Delete Your Personal Information.

 

(c)          Right to grievance redressal: You have the right to complain to Us if You believe we have violated Your privacy rights. You may reach out to our Data Grievance Officer at [insert email address of Data Grievance Officer] to file a complaint. In the event of You not being satisfied with the resolution provided by our Data Grievance Officer, You may also reach out and complain to the Data Protection Board of India in the manner mentioned in paragraph 17 below.

 

(d)          Right to nominate: You can choose someone to exercise Your privacy rights on Your behalf if You are unable to do so Yourself. This could be because of death or an inability to exercise Your rights due to unsoundness or mind or bodily infirmity.

 

(e)          Right to appoint consent manager: You can choose to appoint a consent manager i.e., registered with the Data Protection Board of India to give, manage, review or withdraw consent on Your behalf.

 

(f)           Right to withdraw consent: You can withdraw Your consent to Us processing Your Personal Information at any time. We will stop processing your Personal Information once You withdraw Your consent. HoWever, withdrawing Your consent will not affect any processing that we did before You withdrew Your consent. We may also be unable to provide You with certain products or services if You withdraw your consent. We will tell You if this is the case when You withdraw your consent.

 

13.2.         If You wish to withdraw Your consent to Us processing of Your Personal Information, please email Us at [email protected].

 

13.3.         If You wish to exercise any other rights set out above, please contact Us on the address mentioned hereinabove.

 

13.4.         We may need to request specific information from You to help Us verify Your identity. This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it. We may also contact You to ask You for further information in relation to Your request to speed up our response.

 

13.5.         You acknowledge that the Company's responsibility to uphold and enforce Your rights under the DPDPA, and any other applicable laws, will only take effect once such laws have been enacted and are in force. The Company’s obligations in relation to Your rights will apply from the date such law becomes effective.

 

14.         Right to Complaint to Data Protection Board of India

 

14.1.         You also have the right to make a complaint at any time to the Data Protection Board of India, which is the supervisory authority for data protection in India.

 

15.         External Links

 

15.1.         Our Services may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share Personal Information about You. We do not control these third-party Websites and are not responsible for their privacy statements. When You leave our Services, we encourage You to read the Privacy Policy of every Website You visit.

 

16.         Refusal to Provide Personal Information

 

16.1.         Where We need to collect Personal Information by applicable laws, or under the terms of a contract We have with you, and You fail to provide that Personal Information when requested, we may not be able to deliver the functionalities of our Services or any part thereof.

 

17.         Dispute Resolution

17.1.         In the event of any dispute arising out of or in connection with this Privacy Policy, including disputes relating to the interpretation, breach, or enforcement of this Privacy Policy, they shall be resolved in conjunction with the procedures and dispute resolution mechanisms set forth in the Terms of Use.

 

18.         Revisions to this Privacy Policy

 

18.1.         We may change this Privacy Policy from time to time. We will place a prominent notice that will be visible to You as a user. You should check back here periodically to see if the Privacy Policy has been updated as we will always show the date of the latest modification of the Privacy Policy.

 

19.         Our Contact Information

 

19.1.         Any questions, comments, requests, grievances regarding this Privacy Policy and/or the processing of Your Personal Information should be addressed to our data grievance officer, at [email protected].